Active response hours
We do not actively offer support during the weekends, although you can always submit a ticket to us during the weekends. The ticket might be seen by chance and forwarded to the relevant channels for the developers, however there is no guarantee it will be picked up as these times fall outside those stated below.
Hours
Response type
Mondays through Fridays, from 9 AM to 6 PM, excepting generally observed holidays in the Netherlands.
All Incidents, Problems, Changes and Service Requests.
Mondays through Fridays, from 4 PM to 6 PM, excepting generally observed holidays in the Netherlands.
General product-related and/or technical questions and inquiries.