Planned downtime
Sometimes projects will require moments of downtime. These are rare events and always planned well in advance.
When these events occur, we will contact you and inform you of the date, time and estimated length of the downtime.
The date and time can be adjusted to suit your needs. Please let us know the most convenient time for you!
Important to know:
- We try our best to avoid downtime on all projects, however when we contact about planned downtime, this is essential work that will need to be done.
- Planned downtime can sometimes be on days that don't suit you. When this happens, please feel free to reach out and pick a different date/time that suits you better.
- Planned downtime will occur mostly occur within the open hours of Label A. This is so we can be available incase of emergencies.
- Similar to production releases, we will avoid any planned downtime on Fridays. This is so we can always be available in case of emergencies.
- Within the message we will send about planned downtime, we will explain what will be done from our side and any action that is needed from your side (usually none).