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Priority matrix
Below is the priority matrix. When you create a ticket, we create a priority based on the urgency an
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Priority details
Within this SLA, we define four levels of notifications.
On each level, the service team will resp
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Importance of an SLA
Having an active SLA after launch is an important step in the project lifecycle.
The SLA defines w
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Supported devices/browsers
We actively support the following devices:
Apple iOS
The current application will suppo