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52000087329
Incident to Problem
What is an incident?
ITIL defines an incident as an unplanned interruption to or quality reduction
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52000087330
Problem to Change
What is a problem?
ITIL defines a problem as the underlying cause of one or more incidents. When r
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52000087331
Change to Release
What is a change?
A change is a problem that need to be resolved. Even if the problem has a workar